24/7 International Moderation

Multilanguage Moderation Services

As technology at even faster rates, so does the ability to share opinions, images and videos. There is a global conversation happening and for companies who have boldly entered into it, they must take necessary precautions to shield themselves and ensure that their brand is guarded at all times and does not become the subject of negative or harmful discussion.

As part of Sekari Social Media Engagement Strategies we have a team of multi-lingual highly qualified specialist, Arabic Moderation included, that will engage with your online communities, enter into dialogue with them and protect your brand by monitoring the content that takes place on your blog or social media network.

Middle East 24/7 Moderation Services

SEKARI is a leading provider of moderation services offering 24/7 user generated content (UGC) moderation and brand reputation management services in the UAE. SEKARI are able to develop a UAE based team trained by and adhering to the high standards set by the years of experience which we bring to the table. We have the systems and processes that enable us to deliver multilingual, including Arabic, content specialists trained to the highest standards to moderate user generated content, communities for websites, blogs, message boards, forums, chat rooms, text-to-screen, television & mobile 24 hours a day, 7 days a week.

SEKARI aims to help protect brands in the Middle East, and importantly build communities that provide the user with a safe environment depending on their needs.

Dubai Content Moderation Team

At the core of our Dubai Based moderation services is a team of highly skilled and experienced moderators, who have undergone an intensive training program covering issues such as user protection and safety. A unique on-going training system has also been developed to ensure moderation teams remain diligent 24/7.

User Generated Content Moderation

SEKARI is completely flexible regarding the moderation requirements of each client and currently works with material on a pre and post moderation basis, subject to each client's specific needs. SEKARI works on a project by project basis developing appropriate moderation strategies and Service Level Agreements for each client

Sekari Keeping Users Safe

SEKARI knows only too well the importance of protecting your brand but also protecting the user (be it a child or vulnerable adult) and works closely with regulatory guidelines enabling us to advise and define client specific guidelines incorporating their own brand values and company message.

It is vital that SEKARI enforces regulatory standards:

• To prevent misuse and distribution of illegal and inappropriate content
• To report illegal activities
• To maintain standards of quality and decency
• To ensure customers only receive content that they expect to receive

SEKARI works with clients to develop a clear escalation procedure to ensure that any content of an illegal and disturbing nature is passed to the relevant bodies and is dealt with responsibly.

We work closely with a number of Government bodies to ensure that our procedures are in line with current legislation.

International Content Moderation Partners

SEKARI with our international partners have a team of 15 full time moderators. Our staff works on shifts with the number working dependent on the volume of content.

There is also 5 fully trained part time staff that are used when volumes are high which will easily allow for service levels to be maintained even if volumes increase rapidly.

An on-call manager will be available during all service hours and stringent quality and process controls will take place to monitor moderation including:

• Consistency between moderators
• Moderation turn-around times
• Dealing with inappropriate content and escalation